Jacky Carr

Jacky – Customer Experience Strategist & Brand Engagement Expert Jacky brings a wealth of real-world expertise in events management, hair and beauty, and consumer experience strategy, shaped by decades working directly with customers at every touchpoint. As a seasoned entrepreneur, she has built a reputation for delivering seamless, emotionally resonant experiences across fast-paced, customer-facing sectors. With deep-rooted knowledge in user experience (UX), Jacky specialises in designing brand ambassador strategies that translate into higher engagement, stronger loyalty, and increased lifetime value. Her career spans launching and scaling service-led businesses where trust, intuition, and personal connection are paramount—skills now at the heart of the Worzl.ai vision. Unlike typical software firms, Worzl.ai is built by small business owners for small business owners. Jacky’s frontline understanding of consumer psychology, operational realities, and experiential delivery ensures our AI-driven solutions are human-centric from the ground up. Her expertise is instrumental in shaping Worzl’s customer journey frameworks, UX-driven agent design, and AI-powered brand strategy modules. In a digital world craving authenticity, Jacky ensures Worzl.ai remains grounded in what truly matters: real connections, clear outcomes, and customer-first thinking.